Getting my bot to ask a series of questions

Based on an initial user question, I need to have my bot ask a series of questions, and get answers, rather than the other way round ...

I'm struggling to see how to train it to ask questions rather than answer them.

For example, if the user starts with "I need to report problem type X", for each problem type my bot needs to then ask:

What's the address?

What's the size?

What's the reference number?

(etc.)

and then respond with a summary of the info provided and ask the user to confirm it's correct.

Can anyone point me at any useful resources?

Cheers