You can send an image or file attachment to either our live chat, or our bot chat.
In both their web interfaces there is a tool button and menu item in the bottom toolbar. Click the image button to send an image, and the file button to send a file.
The difference between sending and image and a file, is that the image is resized on the web or mobile client first.
The image or file is shared to the live chat channel, or the bot as a link.
For a bot, the bot can load and process the link using a Self script. Bots can process many types of files, such as HTML, XML, JSON, CSV, and can process image files using their Vision class.
Are you using the web, Android, iOS, or our SDK or web API?
Our SDKs and web API also provide calls to send images.