RE: Live chat sometimes goes to menu page after first input

I tested the URL you are opening,

http://www.botlibre.com/livechat?embedded=true&id=15334181&chat=true&application=5157353878745195105&background=%23fff&prompt=You+say&send=Send

and it works fine in Chrome, and Firefox.

Perhaps send a screen shot or video of what you are seeing to [email protected]
Also, in your browser show the dev console and check for any errors in the log.